Clinicians: If your faxed referral arrived at my office you will have already been notified by fax (accepted/rejected – with explanation) within two business days of the date you originally faxed the referral. Do not automatically assume that faxing a referral means that the referral actually arrived at my office. All you need to do is check your own records to see if you received a faxed notification from my office. If you did not receive a faxed notification from my office, it means that your referral never arrived (and therefore your patient is not in my system, does not have an appointment, and is not on the waiting list at my office). See TROUBLE TRANSMITTING FAXES for more information.
Patients: Here are the steps to learn the status of your referral;
Patients: Here are the steps to learn the status of your referral;
- Wait at least two weeks after the referral was sent to receive an email from my office. Check your email spam folder. If the email is not in your spam folder and it has been over two weeks, that means your name is NOT in my system.
- Contact the office that attempted to send your referral to find out what happened. If your referral was successfully transmitted, they will have already received a faxed response back from my office. In particular, ask: "DID YOU RECEIVE A FAXED RESPONSE FROM THE OFFICE OF Dr. EMES?" If the answer is...
- No - Your faxed referral never arrived at my office. This is the most common reason, as my office fax service has only limited availability.
- Yes – Did the faxed response state that the referral was rejected? The most common reasons for rejecting referrals are; missing patient email address, missing other essential information, illegible document, referral sent by email, or referral sent through the postal service. When appropriate, my office will advise the referral source on how to resubmit the referral. In order to ensure patient confidentiality, my office does not keep the record of rejected referrals. The only way to learn if the referral was rejected is to check with the referral source.
- Yes – Did the faxed response state that the referral was accepted? If so, please have the referral source contact me immediately (email/telephone/fax) to confirm the status of your referral. Your referral source should be able to provide you with a copy of the faxed acceptance sent from my office.
