Clinicians: If your faxed referral arrived at my office, you have already been notified by fax (accepted/rejected – with explanation) within two business days of the date you originally faxed the referral. Do not automatically assume sending a faxed referral means your referral arrived at my office as my fax service often has to be disconnected in order to control the number of referrals arriving. Also, in order to manage the high demand for Adult ADHD assessments, only faxed referrals are considered - NOT referrals sent via email, postal service, or directly from the patient.
My office follows the recommendation from the BC College of Physicians and Surgeons by always notifying the referring clinician within two business days of receiving a referral. In the future, for inquiries about the specific status of a referred patient, all you need to do is check your own records to see if you received a faxed notification from my office. If you did not receive a faxed response back from my office, it means that your referral never arrived (and therefore your patient is not in my system, does not have an appointment, and is not on the waiting list). See TROUBLE TRANSMITTING FAXES for more information. about faxing referrals.
Patients: As described above, if your referral arrived at my office the referring clinician (your primary healthcare provider) will have been notified by fax within two business days. Contact your referring clinician and ask: "DID YOU RECEIVE A FAXED RESPONSE FROM THE OFFICE OF Dr. EMES?"
If the answer is...
My office follows the recommendation from the BC College of Physicians and Surgeons by always notifying the referring clinician within two business days of receiving a referral. In the future, for inquiries about the specific status of a referred patient, all you need to do is check your own records to see if you received a faxed notification from my office. If you did not receive a faxed response back from my office, it means that your referral never arrived (and therefore your patient is not in my system, does not have an appointment, and is not on the waiting list). See TROUBLE TRANSMITTING FAXES for more information. about faxing referrals.
Patients: As described above, if your referral arrived at my office the referring clinician (your primary healthcare provider) will have been notified by fax within two business days. Contact your referring clinician and ask: "DID YOU RECEIVE A FAXED RESPONSE FROM THE OFFICE OF Dr. EMES?"
If the answer is...
- Yes – Did the faxed response state that the referral was accepted? If so, check your email SPAM folder as my office may have already attempted to contact you. Otherwise, your name is now on my waiting list and you will be contacted by email once appointments become available. See FAQ for more information about appointment wait-times.
- Yes – Did the faxed response state that the referral was rejected? The most common reasons for rejecting referrals are; missing patient email address, missing other essential information, illegible document, referral sent by email, or referral sent through the postal service. When appropriate, my office will advise the referral source on how to resubmit the referral. In order to ensure patient confidentiality, my office does not keep the record of rejected referrals. The only way to learn if the referral was rejected is to check with the referral source.
- No - Your faxed referral never arrived at my office (and therefore you are not in my system and not on the waiting list). In this situation, the next step is to have your referral faxed again to my office.
- In the future, for inquiries about the specific status of your referral, all you need to do is check with the referring clinic to see if they received a faxed response from my office. To verify, consider asking them for a copy of the faxed response sent from my office.